Shipping Policy

At Headgrid , we are committed to ensuring reliable and transparent shipping of your orders. This policy outlines the production, shipping, and delivery terms applicable to our products.

Article 1 – Production and order preparation

1.1. Our helmets are made to order .
1.2. The average production time is estimated at one (1) month from the validation of the order and/or receipt of full payment.
1.3. This timeframe may vary depending on order volume, material availability or exceptional events (strikes, health crises, etc.).
1.4. Once production is complete, the order is carefully packaged and prepared for shipment.

Article 2 – Delivery Area

2.1. Deliveries are made to mainland France, Corsica and countries of the European Union only.
2.2. No shipments will be made outside this geographical area.
2.3. Customers residing outside Europe can contact us at Contact@headgrid.fr to examine, on a case-by-case basis, the possibility of an exception.

Article 3 – Delivery Times

3.1. Delivery time depends on the carrier, destination and local conditions (customs, logistics, etc.).
3.2. The total lead time (production + shipping) may exceed one month .
3.3. The delivery times provided are always indicative only. Headgrid cannot be held responsible for delays caused by the carrier or external circumstances beyond our control.

Article 4 – Delivery Costs

4.1. Delivery costs are calculated automatically during the ordering process, based on weight, volume and delivery address.
4.2. They are clearly indicated before final order confirmation.
4.3. Delivery charges are non-refundable, except in the case of defective products or errors attributable to Headgrid .

Article 5 – Order Tracking

5.1. Once the order has been shipped, the Customer receives a confirmation email containing a tracking number .
5.2. The Customer can track the delivery of their parcel directly on the website of the chosen carrier.
5.3. Headgrid is not responsible for any errors or inaccuracies in the tracking information provided by the carrier.

Article 6 – Order Receipt

6.1. The Customer must check the condition of the package upon receipt and immediately report any anomaly to the carrier (damaged package, opened package, missing product).
6.2. Any claim concerning the condition of the package must be confirmed to Headgrid within 48 hours of delivery, at the following address: Contact@headgrid.fr .
6.3. In case of absence at the time of delivery, the Customer must collect their package from the relay point or postal center indicated by the carrier, within the allotted time.

Article 7 – Delivery Problems

7.1. Headgrid cannot be held liable in the event of:

• Delay attributable to the carrier.

• customs blockage,

• loss or theft after deposit in the mailbox or delivery to the Customer

• Delivery impossible due to an incomplete or incorrect address provided by the Customer.
  7.2. In the event of a parcel being declared lost by the carrier, a new shipment or a refund will be offered after investigation.

Article 8 – Returns related to shipping

8.1. If a package is returned to us due to an incorrect address, unclaimed or refused delivery, the reshipping costs will be borne by the Customer.
8.2. In this case, order processing will resume only after payment of the additional fees.

Article 9 – Disputes related to delivery

9.1. In the event of a dispute related to shipping or delivery, the Customer is invited to contact Headgrid by email: Contact@headgrid.fr .
9.2. In the absence of an amicable solution, the dispute will be submitted to the exclusive jurisdiction of the Commercial Court of Chalon-sur-Saône .